Frequently Asked Questions

  • How do I start?

    Fill out our contact form and we’ll get back to you. We’ll call you and discuss the product and walk you through a desktop demo. When we have received payment we will email you login details and you can start. We offer full support in getting you and your team on the system.

  • What do I need?

    An internet connected PC, Mac, tablet or smart phone device that is running a recent version of the Google Chrome, Firefox, Safari or Microsoft Internet Explorer.

  • How do I access the portal?

    Mente is a hosted platform and can be accessed anytime and anywhere from any device.

    The web portal can be found at https://portal.mente.co.uk/login where employers and employees can access their own private portal. All you need is the username and password. 

  • How much does it cost?

    Our prices start from as little as £1 per employee, making our system affordable for all businesses. 

  • Can we cancel if no longer needed?

    Sure, just drop us a note and we will suspend the payment until you want to come back. All your data is stored in the portal until you request full deletion.

  • Can we white label the portal?

    Yes, for a small fee you can:

    • Add your logo, colour scheme to represent your brand.
    • Add a single learner or bulk import learners.
    • Create as much online training as you need.
  • How long do the courses take to do?

    We know everyone is busy so we kept our courses to approx 30 minutes. Each course is split into 5-minute bite-sized modules that can be started or stopped at any time. If employees find a course they enjoy and would like to learn more no problem, we have access via our partners to government-backed courses that can take you to qualification level.

  • I’ve lost my username and password what do I do?

    You can request your password on the portal, for user name please email us on info@mente.co.uk

  • Do you sell my customer emails?

    Absolutely not, the emails collected by the system are your property and we are GDPR compliant.

  • Is my employee feedback private to us?

    Yes, we would never use your private data or discuss this with anyone. 

  • Do we need IT Support?

    No, all IT support is given via Mente.