Frequently Asked Questions

  • How do I start?

    Fill out our contact form and we’ll get back to you. We’ll call you and discuss the product and walk you through a desktop demo. When we have received payment we will email you login details and you can start. We offer full support in getting you and your team on the system.

  • What do I need?

    An internet connected PC, Mac, tablet or smart phone device that is running a recent version of the Google Chrome, Firefox, Safari or Microsoft Internet Explorer.

  • How do I access the portal?

    Mente is a hosted platform and can be accessed anytime and anywhere from any device.

    The web portal can be found at where employers and employees can access their own private portal. All you need is the username and password. 

  • How much does it cost?

    Our prices start from as little as £1 per employee, making our system affordable for all businesses. 

  • Can we cancel if no longer needed?

    Sure, just drop us a note and we will suspend the payment until you want to come back. All your data is stored in the portal until you request full deletion.

  • Can we white label the portal?

    Yes, for a small fee you can:

    • Add your logo, colour scheme to represent your brand.
    • Add a single learner or bulk import learners.
    • Create as much online training as you need.
  • How long do the courses take to do?

    We know everyone is busy so we kept our courses to approx 30 minutes. Each course is split into 5-minute bite-sized modules that can be started or stopped at any time. If employees find a course they enjoy and would like to learn more no problem, we have access via our partners to government-backed courses that can take you to qualification level.

  • I’ve lost my username and password what do I do?

    You can request your password on the portal, for user name please email us on

  • Do you sell my customer emails?

    Absolutely not, the emails collected by the system are your property and we are GDPR compliant.

  • Is my employee feedback private to us?

    Yes, we would never use your private data or discuss this with anyone. 

  • Do we need IT Support?

    No, all IT support is given via Mente.