FAQs

FAQs

Mente are here to support your company in understanding mental health & wellbeing in the workplace. If you can’t find the answer to your question just contact us directly on info@mente.co.uk

How do I find out more about being a Mente Member?

Fill out our enquiry form online or Email us at info@mente.co.uk and we’ll get back to you. We will talk you through the online mente programme and set up your account and take the payment. You’ll pay a one-off administration fee and set up payment for ongoing monthly subscription payments. Once you have set up your account we’ll email you your access details. You can access your account by logging into the member’s area visiting www.menteportal.com.

How much does the programmes cost?

Provide your workers with the vital first step into mental health and safety and meet your legal and moral duties for as little as £1 per month per employee.

  • Train your staff at a fraction of the cost of workshop mental health training
  • The introduction to mental health course takes just 30 minutes to complete avoiding disruption the to business.
  • Staff can complete courses at home/work on any device or browser with access to their own private portal.
  • View anonymised employee feedback instantly or let the Mente team break this down for you.
  • Group discounts are available on request.
  • Monthly or Annual subscriptions.
  • No contract

Additional charges apply if you would white label services.

How do I pay for the service?

Mente work on a monthly or annual subscription basis, this allows companies of all sizes to have access to the programme without paying large upfront payments. Your company will be invoiced before any work is completed and a monthly payment is made thereafter. 

How do we access the Mente Members area?

As soon as you sign up for the service Mente will add you to the platform giving you and all your staff a unique username and password. 

Staff will sign into www.menteportal.com to access their own unique dashboard.

Why do you ask staff to sit refresher courses and how will staff know when it’s time to sit it?

Mental health can change at any time, think bereavement, relationship breakdowns can all cause a change in emotions. It’s important to remember that emotions can create problems so refresher courses remind us to seek help.

The refresher courses can be sat as often as the company deem necessary. Some companies may wish this to be monthly and some quarterly.

To ensure the staff don’t forget, we will send them an email reminder when the date to sit the test is due.

Who does the data belong too?

The information collected by the system are your property. Mente is on track to be GDPR ready by the May 2018 deadline. GDPR covers data law, security and privacy on how we hold all client information.

Does the members area, courses and surveys work on all devices?

Yes, you can access everything via Mac, laptop or mobile/tablet

To use the Mente members area www.menteportal.com you’ll need to be connected to the internet.

An updated version of Google Chrome, Firefox, Safari or Microsoft Internet Explorer.

Can I stop the service if it isn't right for us?

Yes, get in touch and we’ll stop your next payment, it’s as simple as that! The data you have collected can be downloaded before the account is closed (see terms).

What is your security system?

We provide you with a secure login – Industry standard security, including SSL certificates for user communication, multi-tiered hosting and service isolation. Fully up to date software, with dedicated firewalls to protect against unwanted attacks. Software as a service – hosted by us, we do all the IT 

How do you get all your research?

We work with several mental health organisations and the Mente research team consists of qualified doctors and psychologists. Please remember content is as at going to print and due to the sensitivity of data taken by different companies some stats may differ from one company to the next.

Can you white label the programme so we can have our own branding on the page?

Yes, we can rebrand our E-Learning programme with your company logo. There is an additional cost for this service. Please contact us using the enquiry form or email us on info@mente.co.uk